Tuesday, 4 May 2010

Volatile situations

The volcanic ash cloud seems to be causing havoc for air passengers again - and some folk haven't even managed to get home after the earlier chaos caused by cancelled flights. For some, the disruption has been catastrophic. For others, there have been positive elements in delay. Any kind of fall out inevitably produces different reactions and results, some entirely unpredictable. In the long term, it's how we handle that volatility that matters.

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